Stepsino Casino Privacy Policy

At Stepsino Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform at https://stepsino.com. By using our services — whether through the Stepsino app, our desktop site, or any other version of our platform — you agree to the practices described in this document. We encourage you to read this policy carefully before proceeding.

1. Who We Are

We are Dexbay Ltd, a company incorporated in Belize (registration no. 000049529), with registered offices at San Victor Street, Orange Walk Town, Belize. We operate Stepsino Casino under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202604033-FI2). As the data controller, we are responsible for determining how and why your personal data is processed in connection with your use of our services.

2. Information We Collect

When you register, log in via the Stepsino login page, make a deposit, claim a Stepsino bonus, or interact with our platform in any way, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address and contact telephone number
• Residential address and country of residence
• Username and password credentials used for your Stepsino Casino login
• Copies of identity documents submitted during verification (e.g. passport, driving licence)

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Maestro, Skrill, Paysafecard, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and dates
• Records of bonuses claimed, including Stepsino Casino bonus offers and free spins

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers when using the Stepsino Casino app
• Pages visited, time spent on our platform, and click behaviour
• Session logs and login timestamps from the Stepsino Casino login process

2.4 Communications Data

• Records of your interactions with our 24/7 live chat support team
• Email correspondence sent to or received from support@stepsino.com
• Feedback and complaint submissions

3. How We Use Your Data

At Stepsino, we process your personal information for the following purposes:

• Account management: We use your registration data to create and maintain your account, process your Stepsino Casino login securely, and verify your identity in accordance with our licensing obligations.
• Payments and withdrawals: We process financial data to handle deposits and withdrawals efficiently and securely.
• Bonuses and promotions: We apply and track Stepsino bonus offers, including our Welcome Package, daily rewards, cashback, and VIP programme benefits.
• Legal compliance: We carry out anti-money laundering (AML) checks, responsible gaming assessments, and age verification as required by our licence.
• Customer support: We use your communications data to respond to queries and resolve issues raised through live chat or email.
• Platform improvement: We analyse usage patterns, including activity on the Stepsino Casino app, to enhance performance, stability, and the overall user experience.
• Marketing communications: Where you have given consent, we may send you information about new games, promotions, and exclusive offers relevant to your preferences.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under our Terms and Conditions.
• Legal obligation: We are required to process certain data to comply with applicable laws, including AML and KYC regulations.
• Legitimate interests: We process technical and usage data to maintain and secure our platform, including the Stepsino Casino app.
• Consent: Where required, we rely on your explicit consent — for example, for optional marketing communications.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate deposits and withdrawals via our supported payment methods
• Identity verification and fraud prevention services to comply with KYC requirements
• Regulatory and licensing authorities when required by law or our operating licence
• Technology and hosting providers who support the operation of our platform and the Stepsino Casino app
• Analytics and marketing partners where you have provided consent and subject to appropriate data protection agreements

All third parties we work with are contractually obligated to handle your data securely and only for specified, legitimate purposes.

6. Data Retention

We retain your personal data for as long as your account remains active, and for a period thereafter as required by law or our licensing obligations. Financial records and identity verification documents are typically retained for a minimum of five years following account closure, in accordance with AML regulations. Where data is no longer required, we securely delete or anonymise it.

7. Cookies and Tracking Technologies

Our Stepsino Casino website uses cookies and similar tracking technologies to recognise your device, remember your preferences, and analyse how our platform is used. This includes session cookies essential for the Stepsino Casino login process, as well as optional analytical and marketing cookies. You may manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling essential cookies may affect the functionality of our services.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@stepsino.com. We will respond to all valid requests within the timeframe required by applicable law.

9. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These include SSL/TLS encryption across all pages of our platform, secure storage of identity documents, and strict internal access controls. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your Stepsino login and to keep your credentials confidential.

10. Restricted Countries

We do not knowingly collect or process personal data from individuals located in jurisdictions where our services are prohibited. A comprehensive list of restricted countries is available in our Terms and Conditions. If we become aware that a user is accessing our platform from a restricted territory, we will close the relevant account and return any eligible funds in accordance with our policies.

11. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a user is under the minimum legal age, we will immediately suspend the account and delete all associated data. If you believe a minor has registered with us, please contact us at support@stepsino.com without delay.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the features of our platform — including updates to the Stepsino Casino app. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our team:

• Email: support@stepsino.com
• Live Chat: Available 24/7 directly on our website
• Postal address: Dexbay Ltd, San Victor Street, Orange Walk Town, Belize

We are here to help and will do our best to resolve any privacy-related matter promptly and transparently.